Privacy Policy

1. Introduction

Epitodouza English Learning Club ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Educational background and English proficiency level
• Learning goals and program preferences
• Payment information (processed securely through third-party providers)
• Academic records and assessment results
• Emergency contact information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Cookie data (as described in our Cookie Policy)

2.3 Information from Third Parties

We may receive information about you from:

• Educational institutions or immigration consultants who refer you to our programs
• Social media platforms if you interact with our content
• Business partners for joint programs or services

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Educational Services

• Providing English language instruction and related services
• Assessing your language proficiency and tracking progress
• Customizing curriculum and learning materials
• Issuing certificates and academic records

3.2 Administrative Purposes

• Processing registrations and managing student accounts
• Communicating about courses, schedules, and important updates
• Processing payments and managing billing
• Responding to inquiries and providing customer support

3.3 Marketing and Communications

• Sending newsletters and promotional materials (with your consent)
• Informing you about new programs and special offers
• Conducting surveys and gathering feedback

3.4 Legal and Safety

• Complying with legal obligations and regulations
• Protecting the safety and security of students and staff
• Preventing fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Website hosting and technical support
• Email marketing and communication platforms
• Educational technology and learning management systems

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms of service and policies
• Protect the rights, property, or safety of our organization, students, or staff

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security audits and vulnerability assessments
• Access controls and authentication procedures
• Employee training on data protection and privacy
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Student academic records: 7 years after graduation or last enrollment
• Financial records: 7 years as required by Canadian tax regulations
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics data: Up to 26 months

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your contact preferences and communication settings

7.2 Consent Withdrawal

• Unsubscribe from marketing communications at any time
• Withdraw consent for non-essential data processing
• Opt-out of certain cookies and tracking technologies

7.3 Data Portability and Deletion

• Request a copy of your personal information in a structured format
• Request deletion of your personal information (subject to legal requirements)

To exercise these rights, please contact us using the information provided in Section 10.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. For detailed information about our use of cookies, please refer to our Cookie Policy.

You can manage your cookie preferences through your browser settings or our cookie management tool.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada, including the United States, where our service providers are located. We ensure that such transfers are conducted in accordance with applicable privacy laws and that appropriate safeguards are in place to protect your information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Ontario, Canada, and applicable federal privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).